General

FAQ–General Questions

Q. What are the system requirements for running the Comfort Builder software?

A. Wrightsoft recommends that your system has the following minimum components:

  • Windows 2000 or higher operating system
  • 512 MB RAM
  • 17" monitor or larger is recommended
  • Internet connection is recommended
  • 300 MB of available hard drive space

Q. What is required for running custom reports in the programs?

A. For custom reports you should have Microsoft Word, Version 6 or higher, which is not included with our software.

Q. Which of the products cater to a residential market?

A. If you are using Comfort Builder for residential applications, we recommend Right-Draw, Right-J for Manual J load calculations, Right-D for Manual D duct designs, Right-2Line for CAD-quality duct layouts, Right-HV Duct for high-velocity ducts, Right-Radiant for radiant heating, Right-Loop for geothermal calculations, Right-Sales for professional in-home selling, Right-Proposal for parts takeoff and proposal documents, and Right-$ for operating costs analysis.

Q. Which of the modules cater to a commercial market?

A. If you are using Comfort Builder for commercial applications, you can use Right-CommLoad for ASHRAE load calculations, Right-CommDuct for ASHRAE duct design, Right-Comm2Line for CAD-quality commercial duct layouts, Right-HV for high-velocity ducts, Right-Radiant for radiant floor heating, Right-Proposal for parts takeoff and proposal documents, and Right-$ for operating cost analysis.

Customer Support

Q. How much does customer support cost?

A. Technical support is free to Wrightsoft customers. You can contact technical support at (781) 862-8719 or support@wrightsoft.com

Q. Are you serious about the 30-day money back guarantee?

A. YES! We believe that once you try our software, you will be very happy with the excellent functionality it offers. However, if for any reason you are not satisfied, we will be happy to give you a refund! Just contact one of our Sales representatives at (800) 225-8697 for assistance.

Right-N 98

Q. What are the hardware and software requirements for running Right-N 98?

A. Minimum system requirements for Right-N 98 are: 486-66Mhz PC Compatible, Windows 95/98 or NT 4.0, 16MB of RAM, 50MB available hard-disk space, 256-color VGA display, mouse or compatible device, 3.5 inch floppy drive, any printer supported by Windows. Recommended system: Pentium or faster PC Compatible, 32MB RAM, 1024x768 SuperVGA display, CD-ROM drive, other features same as minimum.

Q. What is required for custom reports in Right-N 98?

A. For custom reports you should have Microsoft Word, Version 6 or higher, which is not included with Right-N.